Cancellation Policy

Introduction

Vitalis Wellness LLC (“Vitalis Wellness,” “we,” or “us”) owns and operates the website (the “Website”) located at www.vitaliswellnessllc.com and any Vitalis Wellness mobile application (collectively, the “Platform”). This Cancellation Policy (“Cancellation Policy”) describes how you may cancel appointments, orders, and recurring subscriptions or memberships for products and services purchased through or otherwise made available by the Platform (collectively, the “Service”). Capitalized terms not otherwise defined in this Cancellation Policy have the same meaning as set forth in the Vitalis Wellness Terms and Conditions (“Terms and Conditions”).

This Cancellation Policy should be read together with our Refund Policy, which explains when a cancellation results in a refund. Cancelling an order, appointment, or subscription does not automatically entitle you to a refund; refund eligibility is governed by the Refund Policy and applicable law.

Cancelling a Consultation or Appointment

Because many consultations are conducted asynchronously, a Provider may begin reviewing your intake information shortly after you submit it. You may cancel a consultation request before a Provider has begun reviewing it by contacting support. Once a Provider has begun reviewing your information or has conducted your evaluation, the consultation is considered rendered and the associated fee is generally non-refundable, as described in the Refund Policy.

For any scheduled, synchronous (live) appointment, you may cancel or reschedule through your patient portal or by contacting support. We ask that you cancel or reschedule as far in advance as possible so the Provider’s time can be reallocated.

Cancelling an Order Before Shipment

You may request cancellation of a product order at any time before it has been dispensed or shipped by contacting support at support@vitaliswellnessllc.com. We will make reasonable efforts to stop an order that has not yet been dispensed. Because prescription and compounded products may be prepared and dispensed quickly after a Provider issues a prescription, we cannot guarantee that a cancellation request will be processed before an order is dispensed or shipped. Once a prescription product has been dispensed or shipped, it cannot be cancelled or returned for the reasons described in the Refund Policy.

Cancelling a Subscription or Membership

If your access to the Service or the fulfillment of your products is provided on a recurring subscription or membership basis, you may cancel future billing at any time. Cancellation stops future charges and future fulfillments; it does not refund amounts already charged for the current billing cycle except where required by applicable law or expressly provided in the Refund Policy.

You may cancel your subscription or membership in any of the following ways:

Through your account. Log in to your account and use the subscription or membership management settings to cancel or pause future billing.

By contacting support. Email support@vitaliswellnessllc.com with your name, the email address associated with your account, and a request to cancel. We may confirm your identity before processing the request.

To avoid being charged for the next billing cycle, you must cancel before that cycle’s renewal date. If you cancel after a renewal charge has been initiated, the cancellation takes effect at the end of the current paid period, and you may continue to receive the corresponding product or service through the end of that period unless a Provider or pharmacy partner determines it is not clinically appropriate to do so.

Cancellations and Auto-Renewal Disclosures

Where your plan renews automatically, you authorize us to charge your payment method on a recurring basis until you cancel. We will provide any renewal reminders, cancellation instructions, and other notices required by applicable law, including applicable automatic-renewal laws. If applicable law in your state provides specific cancellation rights or timeframes, those rights apply in addition to this Cancellation Policy.

Cancellation by Vitalis Wellness or a Provider

We, a Provider, or a pharmacy partner may cancel or decline an order, consultation, or subscription in certain circumstances, including where:

A Provider determines that a product or service is not clinically appropriate for you.

We are unable to verify your identity or required eligibility information.

A payment method is declined or a charge cannot be completed.

We suspect fraud, misuse of the Service, or a violation of the Terms and Conditions.

We are required to do so by law or by a regulatory or licensing requirement.

If we cancel an order or service for which you have already paid and which has not yet been rendered or dispensed, we will refund the corresponding amount in accordance with the Refund Policy.

Effect of Cancellation

Cancelling a subscription, membership, or order does not terminate your account or your obligations for products and services already provided. Your right to withdraw consent to telehealth is governed by the Telehealth Consent, and cancelling billing does not by itself constitute a withdrawal of that consent. If you wish to close your account or exercise privacy rights, please refer to our Privacy Policy and Consumer Health Data Privacy Policy.

Changes to this Cancellation Policy

We reserve the right to modify this Cancellation Policy at any time. If we make material changes, we will notify you by updating the date of this Cancellation Policy and posting it on the Service or by other appropriate means. Any modifications are effective upon posting (or as otherwise indicated at the time of posting). Your continued use of the Service after the effective date of any modified Cancellation Policy indicates your acknowledgment that the modified Cancellation Policy applies.

Contacting Us

If you have any questions about this Cancellation Policy, please contact us by email at support@vitaliswellnessllc.com, or by regular mail at:

Vitalis Wellness LLC

4480 S Cobb SE, Ste H, Box 368

Smyrna, GA 30080

Attn: Customer Support