Frequently Asked Questions

Vitalis Wellness is a telehealth platform. We connect patients with licensed healthcare providers for prescription GLP-1 weight loss treatments and ED medications — all online. We handle the platform and the operations. The clinical decisions belong to the clinicians.

Fill out the online assessment. It takes about ten minutes. A licensed provider in our network reviews your responses and decides whether treatment is right for you. If you qualify, your prescription is issued and your medication ships directly to you.

No. You do not need a referral and you do not need an existing relationship with a provider. Start the assessment and a licensed provider in our network takes it from there.

No. Vitalis Wellness operates on a direct-pay model. There are no insurance authorizations, no pre-approvals, no coverage denials. You pay directly.

Treatment through Vitalis Wellness is subject to current state licensing within our provider network. Your intake assessment will confirm availability in your state before you proceed.

They will tell you. You will not be charged for medication you are not receiving.

Weight loss: semaglutide and tirzepatide. Sexual health: sildenafil and tadalafil. Women's health: Velora and Desira. Hair: Folicle Fuel 1, Folicle Fuel 2 and ReGrow Fuel. Wellness: NAD+ Nasal Spray, Glutathione and GHK-Cu Topical. Every treatment is prescription-only and requires an evaluation by a licensed healthcare provider before a prescription is written. The full list is on our Treatments page.

Sildenafil and tadalafil. Both are prescription medications for erectile dysfunction, and both require an evaluation by a licensed healthcare provider before a prescription is written. Your provider decides whether either is appropriate for you, and which one.

They are GLP-1 receptor agonists — prescription medications that affect the hormones involved in appetite and blood sugar regulation. Both have been studied in clinical trials for weight management. A licensed provider will determine whether either medication is appropriate for your specific situation.

If a licensed provider issues a prescription, your medication ships directly to the address you provide. No pharmacy visit required.

Outcomes vary from person to person. A licensed provider will give you an honest picture of what to expect based on your individual situation. Individual results are not typical.

Yes. Where your treatment is provided on a recurring subscription or membership, you may cancel or pause future billing at any time — through your account’s subscription settings, or by emailing support with your name and the email address associated with your account. Cancellation stops future charges and future fulfillments; it does not refund amounts already charged for the current billing cycle except where required by applicable law. To avoid being charged for the next billing cycle, cancel before that cycle’s renewal date. A product order can be cancelled at any time before it has been dispensed or shipped, but because prescription and compounded products may be prepared and dispensed quickly after a provider issues a prescription, we cannot guarantee a cancellation request will be processed before an order ships.

Cancelling an order, appointment, or subscription does not automatically entitle you to a refund; refund eligibility is governed by the Refund Policy and applicable law. Full terms are in our Cancellation Policy and Refund Policy.

That is not a question we can answer — and it should not be. A licensed healthcare provider in our network will review your case and make that call. Our job is to make access to that evaluation as straightforward as possible. The clinical determination is theirs.

No. We show you the full cost before you commit. The number you see going into the assessment is the number.

No. Vitalis Wellness is a direct-pay platform. There is no billing to insurance, no co-pays, and no coverage requirements. You know exactly what you are paying before you start.

All clinical care is delivered through an independent network of licensed healthcare providers. Vitalis Wellness is a management services organization — we build and operate the platform. We do not employ prescribers and we do not direct clinical decisions. Your provider holds active state licensure and practices independently.

Yes. Your health information is handled in compliance with HIPAA. We collect what is necessary to coordinate your care. We do not sell it, share it with advertisers, or pass it anywhere your care does not require. Our Privacy Policy includes a full HIPAA Notice of Privacy Practices.

Your intake information is shared with the licensed provider who evaluates your case, and with the pharmacy that fulfills your prescription if treatment is appropriate. It is not sold to third parties. It is not shared with advertisers. Full details are in our Privacy Policy.

Vitalis Wellness is operated by Vitalis Wellness LLC as a management services organization. We do not provide clinical care and we do not employ clinicians. All prescribing authority rests with our independent network of licensed providers.